Terms of Service

This page summarises a document that is executed in Polish. The Polish version is the only binding one; this summary has no legal effect and is provided for orientation. Questions in English are welcome — write to us and we will answer them.

Who provides the service

REMEDY GROUP spółka z ograniczoną odpowiedzialnością, seated in Gdynia, ul. Józefa Bema 15/1, 81-386 Gdynia, Poland. KRS 0001130339, NIP (tax ID) 5862410371, REGON 529822050. Contact and complaints: centrum@remedy.com.pl.

What the document covers

• Eligibility — the service is intended for medical professionals and healthcare providers. By creating an account you confirm you are entitled to process the patient data you enter.
• The contract — concluded when you create an account, terminated whenever you delete it. Deleting an account is irreversible and erases the documentation with it.
• Payments — listed prices are net of VAT. Every payment comes with an invoice, including one issued to a company tax ID. Card details are handled by the payment provider, never stored by us. Mid-period plan changes are prorated.
• Cancellation — a paid plan runs to the end of the period you have paid for; afterwards the account returns to the free plan.
• Right of withdrawal — 14 days for consumers, and for sole traders where the contract is not of a professional character for them.
• Fair use — plans described as having no visit limit do not count visits or notes, but are subject to a monthly transcription ceiling: 50 hours on EVA, 100 hours on EVA+, 2 hours on the free plan. The thresholds are stated openly in the pricing section and may be changed with 30 days' notice.
• Nature of the service — EVA supports the physician's work. It does not diagnose, does not prescribe treatment and does not replace clinical judgement. Responsibility for the medical record and for clinical decisions rests with the physician or the provider.